Support and Frequently Asked Questions
Note: Software Version 6.7 was released on 10/9/2022. It contains a host of enhancements that improve video streaming, status indicator lights and updates to the brightness and contrast controls. If you would like to update your camera’s software , please send an email to support@choochoovision.com
The latest User Guide and Installation Guide and Lens Installation Guide can be found here…..
How do I connect my camera to my local Wi-Fi network?
This setup is only required once. It allows your camera to connect to your local WiFi network.
Power up your Choo Choo Vision camera.
Change your mobile phone (or PC) WiFi connection to the ChooChooVisionXXXX network corresponding to your camera. You are now communicating directly with the camera’s setup screen. Note: XXXX is the ID number of your camera.
Select “Configure new AP” from the menu.
Enter your WiFi router’s SSID and Password. Press Enter. Wait 30 seconds for the connection to be established. A steady blue light will appear when your camera is connected to your WiFi network.
After 30 seconds, reconnect your computer to your WiFI network.
Open a web browser, and type the URL (listed on the back of the camera ) into the address. Note: Your computer and the camera must be connected to the same network.
The Choo Choo Vision setup page will display. The camera’s address is listed at the bottom of the setup page. It will be in the format of http://ChooChooVisionXXXX:XXXX where XXXX is the id number of your camera. Notice the colon between the ID numbers.
The Choo Choo Vision camera page will display! Bookmark the camera page for future use.
Have Fun!
I connected my camera to the WiFi network, but I get “page not found” when I enter http://ChooChooVisionxxxx into my browser….
Your local router may not have DNS enabled, hence you will not be able to use http://ChooChooVisionxxxx to access your camera. Instead, you can access your camera using the IP address assigned by your router.
Open up your router’s administration page and find the section for WiFi Clients (or similar).
Locate the camera in the client listing.
Write down the IP address associated with the camera
Enter the IP address into your web browser. This will take you to the camera’s WiFi Page
Enter the IP address : XXXX (i.e. 192.168.1.104:6032) where XXXX is the id number of your camera. Notice the colon between the ID numbers. This will take you to the camera’s video screen.
My camera will occasionally pause during operation.
Choo Choo Vision cameras operate using WiFi and a web browser. Let’s take a look at both the web browser and your local WiFi router …..
> One of the most common causes of the camera pausing (or issues with video stream) is a poor WiFi connection. If you have a poor WiFi signal near your layout, you may experience intermittent communications with your camera. The best way to remedy this problem is to install a WiFi booster or repeater in the room with your layout.
> The camera is designed to save battery power. If you close the ChooChoo Vision webpage or change to another web page, the camera will “sense” that no-one is watching and stop transmitting data. Keeping the browser window on-top and active will keep the camera from pausing.
I see the Choo Choo Vision screen, but can’t get the video to start nor can I take a picture.
> Try refreshing your browser window . This will reset the connection to the camera.
> Press the take picture button a few times. If a picture appears, then the camera connection has been re-established.
> Close the current Choo Choo Vision browser window and open a new window. Enter the address of your camera. When the ChooChoo Vision screen appears, press the take photo button a few times until a picture appears.
> One of the most common causes of the camera pausing (or issues with video stream) is a poor WiFi connection. If you have a poor WiFi signal near your layout, you may experience intermittent communications with your camera. The best way to remedy this problem is to install a WiFi booster or repeater in the room with your layout.
Software Updates
When will a new software update be available, and what functions and features are contained in the release?
The latest software version is 6.7 and is available as of October 2022
Release 6.7 contains a host of new features and functionality including
> Improved image streaming
> Improved WiFi connectivity
> Ability to change camera number
> Improvements to the Brightness and Contrast controls
> Enhancements to the status light
> Support for an external status light for installation kits
How do I know what version of software is loaded on the camera?
Power on your camera. Open a web browser and enter the address on the back of the camera (i.e. http://ChooChooVisionXXXX where XXXX is your camera ID. You will find your software version at the bottom of the HOME page.
How do I get the latest software update for my cameras?
We release periodic software updates with new features and functionality.
The latest available software is version 6.7 — Release date October 2022.
If you would like the latest CCV software, please send an email to support@ChooChooVision.com, and we’ll send you the software and upload instructions.
Include your CCV Camera’s ID number{s) in the email.